The service at the store in Birmingham is excellent..Assistant's greet you with a "hello", so cant find any fault's there. However.. And this is more to do with quality control I recently ordered a pair of buckle boots (size 6 in taupe) online after the Birmingham store had run out of them. they arrived at the store, and I was informed by text..(all ok) I collected them..and on trying them on, it soon became apparent that one shoe felt far looser than the other. Looking at the shoes, they were both marked as 40 (Uk 6) on the sole, However on looking inside one of them under the tongue it was marked as 41 ( size 7) I brought them back to the store and decided to re-order another pair ( size 6) They arrived at the store, and this time I decided to try them on at the store first. they seemed fine, so..not wanting to take the cardboard box home, I placed them in my own carrier bag. Now they are both marked as size 40, however (and its not my imagination) the right shoe feels wider than the left and visibly looks so. Placing them sole to sole they are the same length, but the upper shoe on the right foot is definitely wider to the point where if I place an inner sole in the wider shoe, I can put my foot in quite comfortably..but on doing so with the other shoe, the shoe is unbearably tight especially across the toe digits. As I say..this issue is more to do with quality control..inspecting what comes in from the manufacturers of the shoes (abroad) and what goes out to the customer from yourselves. And before anyone suggests that maybe 'I have a problem with my feet?' No.. I have a pair of office shoes that I bought from an outlet they have in nearby Selfridges, and they fit just fine.