Terrible place. I would strongly advise customers to avoid like the plague. Payment was smooth and hardly any waiting time to delivery. I got excited too soon it seems. The couriers dropped off an order of £350 of plasterboard before the time slot of 8-10am. At 8am they had left it outside on wet driveway where it had rained overnight. Ok- one can forgive this. But when looked at the board corners they were not just chipped but annihilated. Big pieces broken off and seeming to extend into the boards more centrally. I didn’t separate the boards from the stack as they are very heavy for me. 2 boards either side had grubby finger marks but otherwise looked ok. Then my tradesman started working on them- I had told him they were damaged and having contacted the company the earliest they can replace them is Wednesday. We were on Monday. My house doesn’t have space at present to store them and forecast to rain so the tradesman decided to use them and fix any damage. When he opened the stack it was horrific damage. You could tell they had been put directly on a forklift truck as the evidence was there in damage. Whole boards with bashed broken pieces, paper torn off the surface of the board, scratches and stains and a god awful mess. He took extra photos and sent them to me. He carried on working with them by cutting out huge segments of damaged board, and using non damaged parts which he fitted together with filler. So I ended up with horizontal lines where there should have been just one whole plasterboard. In the end the guy worked harder and gave me a much less than ideal outcome. Online insulation refused to provide any recompense for the state of the boards because they said the boards needed to be returned to them unused for either replacement boards or a refund. They even likened it to not liking a pack of biscuits, complaining to the retailer and then eating them all up. I had to say to them I have had supermarkets refund substandard fruit and vegetables based on photographs without ever wanting to take the items back. We all know plenty of companies send out replacements when the evidence of bad stock is so clear. They don’t ask to take back the bad stuff. So now I can’t even get the boarding done again without paying for a whole new set of boards and the labour again. The plain boards were only worth £50 but they fought me so much for the sake of £50. No apology and no compensation for anything. I have got the photos that I will post onto review websites and send onto my credit card company. But it has been a heartbreaking experience overall .