Currently undergoing an entire house renovation and due to start on the loft. I therefore ordered 30 sheets of plasterboard ready for when the work was due to start in a few days. For past orders of plasterboard bought with other companies, every single delivery has dropped off the plasterboards on pallets using a HIAB truck, covering the boards with cellophane to ensure it's waterproof (to a certain degree). Online Insulation decided to drop off 30 individual sheets which means there was zero protection from the elements. The driver was hilariously unhelpful and expected me, the house owner, to unload his truck for him... "I'm not breaking my back unloading this" he said! Great customer service. Following a call from his manager he reluctantly continued to pull the sheets from the truck and dump them on my driveway (which was incredibly damp from all the recent rain). He asked why I didn't have a forklift... This is a domestic property, not a warehouse! So in summary, online insulation sent out a small van rather than send a HIAB in a bid to save money with the hope I would unload them for the unwilling driver. There are numerous companies that sell plasterboard at competitive rates so I will never use online insulation again. Terrible in every way.