Overstock lack of response & professional service Overstock Order # 33629XXXX Serta Luxe Edition Grandmere Plush Pillowtop 14-inch Hybrid Mattress Lets review this order dilemma so that we have accurate information. (copies of email correspondence is attached at the bottom) Placed the order on Overstock.com on April 1, 2021 Money was taken off my credit card on April 1, 2021. On May 21st, (over 50 days later) I contacted Overstock questioning why I had not received the product, and had never heard from anyone. On May 21st, Elsie V. in customer care acknowledged my request. On May 22nd, rep. York replied and said it would take him 3-4 days to figure it out. 5 days later on May 27th, John J. an Escalations Specialist replied that they tried to reach me at an old number and needed a current number to contact me to set up delivery. On May 27th, I responded with my mobile number that was already attached to my account. I questioned why they had not emailed me. 3 days later on May 30th, Michelle P. an Escallation Specialist II, replied that I had given them the old number when I ordered. Since that number was disconnected a year prior, that could not be accurate. On June 4th, John J. an Escalations Specialist responded saying that the carrier had my new number and would contact me within 2-3 business days. It is now June 14, 10 days after promising me 2-3 days contact, and 75 days after placing the order and I have still not heard anything. My thoughts on Overstock.com and their specialists, and complete lack of professional service: They were quick to charge my credit card the full amount (April 1st), and notify me that the status was “shipped awaiting tracking update” (April 1st). That obviously was a lie. But used to justify charging my card immediately. And then Overstock did nothing. I ship and receive many items and have NEVER had a shipper have to call me to set up a delivery. Most supply email updates, but your specialist claims that “Our partners & the carriers they use will not contact you by email under normal circumstances as they will always make attempts to reach you by phone.” NORMAL CIRCUMSTANCES? Would you say that not doing anything for almost 2 months is normal circumstances? Does this fall under non-professional service? Probably more like absurd service. When I gave them my other contact number you responded saying that I would be contacted in 2-3 days. That response was already 9 days after I had given you my number on May 27th. Under these circumstances, I would expect a professional organization to have contacted the supplier and requested that they contact me immediately! It has taken 4 different representatives to accomplish very little, to nothing so far. Instead it appears they are doing their best to dodge any responsibility. This falls under the worst customer service of any company, and complete lack of professionality. ADDENDUM: 80 days after order product was delivered! Overstock's response was basically to detail the order process almost identically to my complaint. They finished by saying the order would be delivered. They gave me the carriers phone contact so I could call them! They wanted me to do their job! One they found almost impossible to do. They acted as though that was normal. How long would it have taken if I had not followed up continually? In all my correspondence, Overstock has never addressed the fact that they took my payment when I ordered. Eighty days before they delivered it, and they. never addressed the eighty day delay or the fact that their representatives did virtually nothing after I contacted them.