first purchase was a year ago, took months to receive item. Now I made the mistake of giving them a second try, and ordered outdoor furniture. Along with the set, I purchased their Club O membership with the impression I would have "hassle free free returns" as this is what came up when I put the furniture in my cart. The set arrived on time, however it is junk. Very hard to put together. I put one chair together and nothing lined up and the screws and tool provided were frustrating to use. The set is short and very uncomfortable. It is impossible for us to get in and out of (were older). So I took the one chair apart and put it all back in the box. When I tried to return the set with the so called "hassle free, free return" I have to pay a label fee, only get inshore credit, and wait to hear from the seller... WHAT?? what happened to this so called membership to avoid this kind of hassle?! I will NEVER do business with Overstock ever again! Amazon has you beat a thousand times over with their customer service, return policy, and quality! I just want what I paid for, free return and my money back!