Worst on line buying experience I've ever had. Ordered two chairs and only got one. Tried to resolve using chat but wait too long. Tried chat again and after 80 minutes the agent disconnected. Website is useless when trying to solve problems. Emailing customer service appears to take days not hours to get a response and still no resolution. Even tried cancelling order only to get vague information. I only used this site for purchase due to 15% off coupon. I learned, once again, a valuable lesson that you only get what you pay for. Should have paid full price from more reputable retailer. CEO needs to fire executive team as they clearly do nothing to help customers.