I have never in my life experienced such a horrific event and horrible customer service. We purchased a wool rug on overstock.com and it came infested with moths! We of course did not realize this at first. This has consumed our lives. We have lost $12,000 worth of items due to the clothes moths as they eat clothes rugs carpets even furniture! I called customer service and they were not even apologetic!!! They said well our rugs can sometimes sit on shelves for months and months and therefore wool rugs can become infested with moths yet they continue to sell them this way!!!! Legit no one has contacted me to right this wrong. Our dry cleaning bill alone cost over $1,000. We had pest companies come and inspect the rug from overstock and they said the amount of larvae in the rug and moths was astonishing. Who is checking this before they ship this to customers. I beg people never ever to purchase anything from this company as they do NOT take responsibility for this in any way shape or form. I have yet to hear form anyone about this. I have lost so many rugs and clothes and are out so much money its beyond stressful. I will never buy anything from them again and I will write these reviews on every single site I can and tell everyone I know unless for some reason someone reaches out and rights this wrong. I am going to be creating a facebook group where I will inform everyone of this company.