Ordered a sofa from Overstock.com. Sofa came defective and description and specs were misleading. Wanted to return sofa for a better quality product, however the lack of customer service is far from good. Trying to charge me $212.52 and find two boxes to send back and pack the two pieces of the sofa in. They wouldn’t transfer me to a supervisor and all calls are subcontracted to the Philippines. Cannot speak with anyone in the USA. Poor quality and horrible customer experience. Here is what the agent stated to me. “ I understand that you want to exchange the item for a different sofa however we do not offer an exchange. What we can do is to initiate a return for the item however if the item has no defect or damage, the label cost will be deducted from your refund. Upon checking here if you will drop off the packages at the UPS, the label cost will be $182.61 but if you want us to set up a UPS pick up, the label cost will be $212.52. You can also get free returns for in-store credit refund if you will join our club o membership for only $19.95 per year. You also have an option to return the item on your own with courier of your choice and I will send the RMA number and return address to you. May I ask what you prefer?”