What went wrong? It's more like nothing is right with Overstock.com. Overstock.com would sell the product to you, yet it's more like shopping at Daiso in CA where you can buy as much as like but there is NO return or even exchange. I tried a pair of Sketcher Harper Melden shoes for ONE day to get a feel for it before I decide to keep it or return it, and it looks like Overstock.com and their third party seller Shoebuy/Shoes.com would not accept this pair of a-few-hours young shoes with not even a scratch or wear on it. So buy with them at your own peril and dare you try the shoes on. You better like the pair you have tried because you are stuck with them now!