ZERO STARS!! The ABSOLUTE WORST company to order from!! Had to call numerous times before they sent my proof. I was told 10-15 business day production after approval. When the 15th business day came I called for an update was told my pens were out of stock and other items still in production!!!! I emailed a week prior for an update and was NEVER NOTIFIED of any out of stock items!! Very poor communication, no follow up. I will NEVER order from them again. Stick to a reputable & reliable company like Vistaprint. EXTREMELY DISAPPOINTED. I don't know how they are even in business. I wish I would have seen the other reviews before I placed my order. STAY AWAY!!!!!!!