They received our order confirmation on May 25th, and over the course of the next month, they canceled our order four times and did not know why. We would call, they would tell us the order was canceled, and when we asked why they said, we don't know, but we will get the order re-entered. I asked to speak to someone from management many times. I was promised management would call me back. I never received a call from anyone in management. Three weeks later, we finally received the order, and the imprint was wrong, despite the imprint proof being sent to us and approved. Then another week later, on June 28, we finally received the pens with the correct imprint. The only way this company can be accurately described is incompetent, disorganized, unprofessional, and arrogant! I will never order from them again, and I will actively tell potential customers not to waste time and money with this hot mess posing as a promotional pens company.