Totally disappointed with national pen. I ordered cups from them 3 years ago gave them all my info and they come out fine little on the cheesy side but ok ! So now they send us a flyer to buy pens and so we did but 2 digits on the area code we’re flipped flopped on our phone number we did not notice it on the flyer they sent. It did have a did anything change form enclosed and there saying we should have put in on there, I agree I should have looked over it a little closer but none of our info had changed so we went with it ! So when we get the pens my wife calls and tells them the problem and they say it’s our fault but they will investigate the problem and call us back so they get off the phone and never asked her for a phone number ! So then they call me and I missed the call and on there voicemail they said they didn’t catch her number when she called so they called me instead and the funny part about that is they called the number that should have been on the pens ! So they can not say they did not have the correct information they had it when they put it on the cups they had it to call and say they weren’t going take care of it but yet it’s all our fault !