I placed two large orders for the exact same logo design submitted as a png file. One product was received exactly as I ordered it (300 water bottles with logo design on it). The other was for 525 pens with the same design, however when they edited the design for some reason they included my HOME ADDRESS on the pens! I called to complain and spoke with a rep who frequently placed me on hold for well over an hour only to tell me the best that they could do was offer a 10% discount on a new order. I asked to speak to her manager, she placed me on another lengthy hold. Only to then tell me the managers were not available and would call me back. As expected I've heard nothing from them. Will never order from them again.