I have had good service for from national pen for years my last few orders were not so well. 1. I ordered light up pens in several colors . Several of the pens don’t even light. They sent all 4 colors of pens in 4 different boxes . Charged $6.99 for 1 $6.99 for box 2 6.99 for box 3 $11.99 for box 4 . I tried to make it all go away . The payment center hung up on me so I couldn’t pay it . Finally a nicer lady took my payment after I called my rep for help. Hate it but I will be using Myron, and Amsterdam from now on . After being lied to and all the problems. This is not how operate a business. Just watch what the offer cheaper you will pay for it somewhere else. Also when they send 4 boxes when all 4 orders will aship in one box you know where they made there money so shipping was over $30 for $100 pens .