Lack of quality across the board. Took 2 weeks for my proofs to get put into production because they hadn't seen my confirmation email and were still "waiting to hear back from me." Payment charges make no sense, with the full amount coming out, then going back in, then portions bein taken out with 0 communication from National Pen, leading to confusion about how much I've actually paid. Shipping comes in batches (understandable) but is communicated that it will be shipped all together. NO status updates on order after you confirm design. At the end of the day I fully understand that custom ordering takes time, as it should to insure the highest quality product, but what national pen has done is make an otherwise exciting process as miserable and regretful as possible. The whole reason you invest in a company like this is to build your own brand, and start marketing yourself or your business. This goes to show that National Pen has 0 interest in keeping up with the times, and are still stuck on the mindset of get rich quick. I have 0 faith that once my order shows up it will be anything like what has been pitched to me. If I could undo and go with a different company I would.