I ordered a notebook and pen set at the end of October. My plan was to give them out for Christmas gifts to my customers and employees. After placing the order with my sales rep. I waited. By the middle of November I e mailed the rep and asked for an update. I was told the color I ordered was out of stock. So I ordered in a different color. As Christmas approaches I tried to get an update again. No response. Product showed up on January. I reciever an invoice on line. I paid the invoice fast forward to February 2nd and I get a phone call from the collection department saying I owe another 36 dollars. I told her I never recieved an invoice for that. She treated me like a dead beat. I paid the 36.00 then I sent an e mail to my rep explaining my displeasure with the whole order and lack of follow up. Their response..... crickets. Needless to say I am done with this company. No communication, no follow up, and treated like a dead beat over 36. 00 that was never invoiced.