First time using this company and I regret every penny I spent with them. The order wasn't processed because of an issue with the image I sent, but the company never contacted me to let me know it was put on hold. No response to multiple emails. Every customer service rep I've talked to on the phone assures me the order is going through and being processed but it seems I won't be getting the order past 8 wks from when I placed it. Promises of the order being expeditated aren't fulfilled, so I'm sunk giving the gifts I had made for clients for the holidays won't be coming until January. Incredibly disappointed with how this company operates and DO NOT recommend.