This company is absurd. I placed an order for over $2,100 in pens. The pens were not packed properly and when the pens were delivered, one box was broken and 216 pens were missing. I contacted Pens.com and was told to take photos of the packaging and tracking info so that they could file a claim with UPS. I did that. Then I waited to get my replacement pens. After calling four times to get them, someone placed an order for the 216 missing pens. After getting the 216 replacement pens, Pens.com started charging for me for the pens. They called me six time to ask me to pay for the pens. I explained over and over again to six different people that these pens were a replacement for the missing pens. Everyone agreed to cancell the bill for the missing pens. This week I got an email stating that they were turning this over to a collection agency for payment. I would never suggest to anyone to make any purchase from Naional Pen. They are totally screwed up and no one knows what they are doing. I am not paying again for the pens I should have gotten in the first place. These pens were paid for when I placed the order. Don't buy from these people or you will regret it! The reviews on thier site or phony.