I had two orders with National Pen Company. One was my company pen, which turned out the way I ordered and a notepad which was a disaster: 1. They sent and order different looking from the one I approved 2. Logo quality was not clear 3. Pads were damaged on top (looked like something hard pressed on it, not from shipping) Called them multiple times. (lots of time wasted) Opened several tickets, sent pictures multiple times as "proof" and they are still demanding payment even thought it was discussed we do not have to pay the the invoice. In the email they even threatened to send it to collection and they charging late fees on top?!?