My order did not include the gift boxes for our recent order. 1 or 2 weeks to re ship the gift boxes. Pen arrived on the later side of time. Shipping and Handling was $36.95! / additional set up fee again of 24.95! No discounts or money off the order for the inconvenience. Pens comes all in one box just in a plastic bag. Lifting the pens out of the box they all came out falling on the counter and floor. I would not recommend this company. I will not be ordering from this company again. I don’t think they believed my story about the gift boxes missing. I was put on “hold” minutes long - until they investigated.