We have done business with National Pen Corp. for about 50 years and always with one except experience good service. The one bad experience was a shortage of product. It seemed to take a long time for correction yet it was corrected and they surprised us with a I am sorry gift of an extra 100 or so pens at a later date. We still do business yet at a lessor volumne as we sell or turn over management to others. Try em believe and hope you are well satisfied. Warm Regards, Wesley & Diana Franklin aka Grannys Wash & Dry , Rommel von Kreling & Becker Incorporated and several others.