Extremely dishonest and unethical company. I have been in the design and print business for 20 years and have never encountered anyone this unbelievably unprofessional in my entire life - who is incapable of taking final print ready files and then damaging them by changing client approved files. - Their designers will change your logos and fonts without your permission. - They will send you back incorrect phone numbers, addresses and website in proofs. - Their sales team will tell you their inventory is fully stocked while letting you pay the bill even though they are out of stock. - They will send you artwork proofs and then cancel the job because the "recommended" colors are not even available to be printed. - They will cancel you order and no one will contact you to inform that your items will not be delivered. - They will tell you a service rep will call you to solve all of these issues but no return emails or calls will be made. - If you are a freelancer and provide print materials, this company will likely cause you to lose your client who needs print materials. - BEWARE OF PENS.COM !! The craziest thing after spending thousands of dollars on a few initial jobs with them is the amount of time it took to try and solve everything... Any other company works with a simple spec and art file submission, then proof approval, production and shipping. That typically takes 2 emails and no less than 30 minutes spent, with the entire process taking roughly 2 weeks or so. I have spend 3 months and over 10 hours worth of email and calls to solve 1 single large order. Im baffled at this incompetence. If I can give any advice to others seeing this is never trust or work with this company! There is a reason they have probably the lowest company score / rating I have ever seen. *Edit: I have changed my 1 star rating to a 2, solely for the reason that my 5th sales rep (for the same job) was able to help me correctly get my job completed, printed and delivered. Shadena was extremely helpful and professional, making sure to stay on top of the production team to finalize this job after 2 months worth of back and forth. She deserves a raise... Or hopefully for her sake to move on to a better company.