I purchased my order over a month ago, they sent me the wrong pens, promised they would fix them and send them out right away to receive no later than (4)- (5) days. It has been 2 weeks, has spoke to (3) different managers, tried to speak to higher because now it's too late to go with another company, they will not direct me to that person. They promised me I will get them today and again that didn't happen. Checked my status and it is still in production (meaning still in the making process, not ready to leave store). Every person I speak with tell you something different. I really tried to be understanding but they have really disappointed me and has ruined the chances of me ever using them again or suggesting this company to anyone.