Placed an order online. Received confirmation of order a few hours later and it listed the wrong color. I immediately replied that color was to be purple not blue. No response. I called the next morning (10 hours after placing order) and was told they were sorry, it could not be changed as the pens had been produced and were on a pallet to be shipped. Offered me a 50% discount which I rejected. Called me back in two days and told me that they had "no luck" with management on producing the order correctly. Again offered the 50% discount on this order and one future order. Figuring it wasn't worth arguing over, I said OK. The pens arrive today, several weeks later and after my event. So, they produced the pens in less than 10 hours and take more than three weeks to deliver. NOT. And of course, no discount on the invoice. They bank on you giving up and paying them. This is what our Magistrate Court system is for. Come get me big guys....