I order pens and it took more than a year to receive them. They don't take payment on their website which is strange. They just collect a lot of information about you then start mailing invoices to your address. I checked the initial tracking number they gave me and it said the pens were shipped but were returned by the receiver! Very surprising since that should have been me! I called them and after a while they eventually called me back and determined the pens were sent to the wrong address. Hard to believe because they sent the INVOICE to the correct address... Anyways, they were nice enough to let me know all the PAST DUE invoices I was getting in the mail and threatening late fees and sending the balance to collections were automatically generated and that I could wait until I received the pens before making payment. After receiving four invoices with late fees and stating the account was past due and being sent to collections, I finally received the pens. I called in and promptly paid them and they waived the late fees. Throughout the process I totally felt it was a scam. The sales process is absolutely horrible. I won't be ordering from them again and if anyone asks me about them I'm going to have to tell them about my experience with them.