This company is a JOKE! I was happy that I received my order sooner than expected...only to find out that the pens were writing in purple ink and not blue like I ordered (and it's clearly purple). I spent over an hour with customer service on 6/23/2020 and I specifically asked if I should send the pens back before they send me actual pens that write in blue ink and the rep advised that they didn't want the pens back because they won't do anything with them. So I proceeded to ask what I should do with them and she advised to either discard them, donate them or keep them since I already have them. She advised that she was placing another order for me and that I should receive an updated email from National Pen. About 3 weeks later, I get an invoice mailed to me, and a phone call to call the billing department about my INCORRECT order. I called the same day I recieved a voicemail and after waiting on hold for someone to get on the phone for about 20 minutes, I hung up. I called again 2 days later and same, no one around to answer the phone. Today (7/24/2020), I receive another invoice and another voicemail to make a payment. I called today and got ahold of another rep who tells me that the first rep put in her call notes that she advised for me to send back 50-100 pens for testing. THE FIRST REP I TALKED TO SAID NO SUCH THING WHEN I ASKED HER TWICE WHAT I SHOULD DO!!! I also asked why National Pen keeps calling my boss's mobile number when MY PHONE NUMBER was a primary number and it was confirmed today that my phone number was the primary number on file. I asked if it was a recorded line and the rep advised that all calls are recorded. I then suggested that the rep pull that recorded call from last month or have a supervisor pull it and listen to the conversation where the first rep DID NOT advise that I send anything back. I was then advised that when they receive the pens back for testing, that they will determine if I should get another order or if I should get a full refund. At this point, I'd rather get a full refund and never have to deal with this joke of a company ever again!!!!!