I would never order from National Pen Company again nor would I recommend them. Stay clear of this company if you are on a deadline. Horrible experience and liars. I ordered pens for a baby shower on 9/22/2020; however, prior to placing the order I asked, whether I would receive the pens before Friday, 10/9/2020. I was told YES, no problem. I have called National Pen Company at least 2 – 3 times a week and emailed approximately 2 – 3 a week. The Customer Service Representatives (CSR) in spoke with were very apologetic, but was never able to assist. They could only tell me my order was in production – I asked “what does that mean?” They said it’s in production, so I asked, “can you check with or call the production department and ask where they were with my order.” The CSR stated “they were unable to get in contact with the production department.” Every time I call and the CSR stated they would return a call – there was no return call OR when I emailed, I would get reply email within a 2 or 3 days, only to tell me that my order was in production. Finally, I spoke to a CSR on 10/1/2020 and was told my order would be RUSHED and I would receive the pens on Wednesday, 10/7/2020. Bottom line – I called back on Monday, 10/5 and Tuesday, 10/6/2020 only to be told that my order was still in production and I would not receive the pens until after Friday, 10/9/2020. That CSR offered me a 15% discount on my next order—why would there be a next order and I have not received my first order. FYI…Don’t ask to speak with a supervisor because one is never available and do not ask for National Pen Company corporate office because they do not have that information available. SMH!!! Extremely unhappy and frustrated. DO NOT ORDER FROM THIS COMPANY.