Placed order on August 4th. After 5 phone calls and three attempts by them to reprint I still have no photo book! Utterly hopeless. Nothing Customer Services can do but 'raise a request with the printing team' which they seem to do each time I call but never get a response from that team so nothing ever gets printed. At one point was told that I 'was not alone' in having this issue and suspect they are having issues with photo books across the board. I would not use them it takes a long time on your part to produce a photo book so when they are incapable of printing it then you will just become and upset and frustrated like I have