Photobox Reviews

Name: Photobox
Rating: 2.17

2.2 Rating 147 Reviews

27 %

of reviewers recommend Photobox

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Metrics

2.2

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Photobox 1 star review on 5th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last year (old Photobox website) I made a book with 140 pages as a Christmas present. I used a 70% off voucher. The book cost £51.97 - or 37.12p per page. I've just completed this years book with only 118 pages and used their new style 70% off voucher. The book has cost me £93.00 or 78.81p per page. An increase of over !00%. Outrageous Needless to say I will not be using the company again. So disappointing after using them for 15 years and buying over a hundred book.”

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Posted 5 days ago

“Ordered 4 calendars with extended vouchers to create later - no vouchers. I did get my money back but now they tell me all my photos will have to be uploaded. The chat box default is Please clarify. It even said that when I typed I would not be using them any more. Then it suggested games to play. It has been taken over and amalgamated into a mess from what I can see.”

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Posted 5 days ago

“I have used photobox for years. For both prints and photo books. It has always been easy to use. However, i have been trying to order prints for A WEEK! The app and website are both now terrible. I uploaded all of my photos into an album on the site to only the realise you can no longer select the album to print the photos. What is the point in that? PB isnt a photo storage site its a printing site. Also every time i press "prints" i got an error message telling me i needed to try another browser, this has never happened before. I struggled on and eventually uploaded all of my photos again (not adding them to an album) went to check out and they all disappeared! I have tried on and off for a week to print these photos out. Theres also no longer an option to link to facebook to download photos from there. I ended up installing the snapfish app and did what i needed to do in less than 15 minutes! I never usually use snapfish but photobox is now horrendous”

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Posted 3 weeks ago

“Sent of my wedding pictures which looked good on their web site but came back over exposed. I was told that i hadnt un checked the enharnce button which they by defult add to every picture. I was then sent a refund code that didnt work. Their web site is rubbish to offers you a discount then takes it off as you are about to pay. Really poor. I'm guessing they have been taken over by another company as they used to be great.”

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Posted 3 weeks ago

“How can a company go from being so good to so poor in such a short time. I have used Photoshop for many years. They were not perfect but the quality was good and the regular offers made the prices reasonable. Not any more. All the templates have changed (and not for the better), the photo libraries that you could build up on site are gone and products are no longer available so you can't match phonebooks with previous purchases. Even the kitchen calendar format which I have bought for years is no longer available. It's always disappointing when your 'go to' company becomes unusable - unless your prepared to accept a much inferior product and compromise on your chosen design format.”

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Posted 1 month ago

“Regular customer in the part never had issue before till June 2024.Did not know aluminium wall art now came without a hook to hang ( never happened before ) Tried to contact customer service they would not sell hook separately and did nothing to resolve the issue . Feel embarrassed as it was a present for a grieving friend and it’s useless without it !”

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Posted 2 months ago

“My family and I spent a huge amount of time and effort on a photobook of my father just after he died. Then we had to wait a little while as photos filtered through from other family. When I come back to print it, the entire thing has been deleted, intentionally, as part of an upgrade to a new system, which they didn't inform me about, and they can't even send me a pdf now because I didn't ask for it in the 1 month window before they wiped it all permanent. Absolutely disgusting behavior. How they think it is acceptable to make a decision like this that they know will affect grieving families is beyond me. Their customer services was also very difficult to contact and unhelpful.”

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Posted 4 months ago

“Terrible customer service Terrible product Photos came with a strange print on the background and they’ve basically blamed me for that. Now ignoring my emails since I’ve asked for a refund or reprint.”

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Posted 4 months ago

“I use Photobox every year to make a calendar with photos from my family holidays and other journeys in that year. I get very high quality prints, delivered very promptly.”

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Posted 4 months ago

“Photobox failed to print photos Photobox failed to print requested retro style photos, delayed and delayed and provided no updates. When contacting customer service, I was told they needed to contact the factory and couldn't provide any update for another 48 hours. There seems to be issue at their factory at the moment but it is unfair that they are still taking people's money despite this.”

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Posted 5 months ago

“I ordered my photobook 15th May and paid for it to be fast tracked. It's now 5th June and I still haven't received it. It was for a present but it's now too late. It was very difficult to speak to someone, and when I did they weren't very helpful”

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Posted 5 months ago

“Ordered some prints and they were terrible. Cropped too small and not very clear. I've emailed them twice and have received absolutely no response. AVOID”

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Posted 7 months ago

“The website listed a specific price for delivery by a specific day (the Friday before Mothers Day). The item was dispatched late and arrived late, which meant the gift couldn’t be given to the recipient in time. Photobox said the order was not late because the delivery date (and price) quoted was not a promise. I understand delays happen, but trying to wriggle out of it using the terms and conditions is rude. Do better.”

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Posted 8 months ago

“There is no way to send a product to sn address that's noy the billing address. No link is provided that others could use and order. Delay after delay wity delivery.”

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Posted 10 months ago

“They cancelled my order and never let me know and still haven’t received a refund, rang customer service several times but no answer and they still haven’t replied to any of my emails yet still send me them every day with offers!!! Poor customer service”

Helpful Report

Posted 11 months ago

“items arrived damaged. No response from photo box by either email, phone or chatbox Appalling service. DO NOT USE”

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Posted 11 months ago

“Terrible, I ordered a photobook and paid for express delivery. It did not anrrive on the date it was due and still hasn’t. I’ve had no explanation from the company. Impossible to get hold of anyone. I spent days putting this together as a special gift for someone, I’ve now missed the event at which I was to present it. I’m gutted. Please do not give this company your business. Would give no stars if that were an option.”

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Posted 11 months ago

“Delivery is a bit of a nightmare to be honest, made worse by the complete lack of customer service. if you have an issue or need to query you can get through to the chatbot, if you need help beyond this (which you will unless its just a very quick question) good luck. I emailed on Friday last week, its now end of Tuesday and still no response. Tried to get them on their chat system, no joy there either. I get the feeling they have about 3 people in an office somewhere answering everyones queries. Delivery for one of my items - according to the photobox website it was despatched on 24th November. When i check the tracking Royal Mail dont have it yet, so we have schrodingers parcel - both on its way and not at the same time. And on the run up to christmas i dont especially have the patience of a saint for stuff like this. so we shall see what happens, but right now im not impressed. 2 stars rather than one because the ease of ordering was really good, just wish the delivery matched that process for ease! Live and learn as they say though, not sure ill be using them again.”

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Posted 1 year ago

“Spent an hour or more cropping 153 photos for the website to not save and then crash all the amendments. Awful experience and won't be back!!”

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Posted 1 year ago

“Ordered photos for a child’s birthday to make her a photo album. Very poor quality and half the photo missing and people missing from the photos because they appear to be zoomed in on. Ruined the birthday for me and her as she was expecting it. She’s only 7! Out of over 100 hundred photos there isn’t one good enough to be put in a frame”

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Posted 1 year ago

Photobox is rated 2.2 based on 147 reviews