I have been put on hold for 30 minutes (currently still holding) I ordered a photobook on 14th March, paid extra for a fast delivery, guaranteed deliver Saturday 18th, it is now 22nd March & you are telling me it might (it MIGHT!!) arrive tomorrow!! It's for my Mum's funeral, which I did explain to you & you still cannot guarantee it will arrive. I cannot even describe to you how angry but more to the point upset I am. STOP blaming your courier & get another one or let your customers know not to expect their deliveries in four days when it is clear to you that it will take 10 days+, or don't give the option to be scammed for an extra (fast track) charge