Delivery is a bit of a nightmare to be honest, made worse by the complete lack of customer service. if you have an issue or need to query you can get through to the chatbot, if you need help beyond this (which you will unless its just a very quick question) good luck. I emailed on Friday last week, its now end of Tuesday and still no response. Tried to get them on their chat system, no joy there either. I get the feeling they have about 3 people in an office somewhere answering everyones queries. Delivery for one of my items - according to the photobox website it was despatched on 24th November. When i check the tracking Royal Mail dont have it yet, so we have schrodingers parcel - both on its way and not at the same time. And on the run up to christmas i dont especially have the patience of a saint for stuff like this. so we shall see what happens, but right now im not impressed. 2 stars rather than one because the ease of ordering was really good, just wish the delivery matched that process for ease! Live and learn as they say though, not sure ill be using them again.