My family and I spent a huge amount of time and effort on a photobook of my father just after he died. Then we had to wait a little while as photos filtered through from other family. When I come back to print it, the entire thing has been deleted, intentionally, as part of an upgrade to a new system, which they didn't inform me about, and they can't even send me a pdf now because I didn't ask for it in the 1 month window before they wiped it all permanent. Absolutely disgusting behavior. How they think it is acceptable to make a decision like this that they know will affect grieving families is beyond me. Their customer services was also very difficult to contact and unhelpful.