If I could give less stars I would. We ordered and paid for delivery before 1pm later that week. On the day the order should have arrived, the items had not even been dispatched. The live chat agent, Olger, was incredibly rude and offered no apology for the inconvenience this had caused. Her response stated the date on the confirmation is an estimate and that it doesn't take into account production time, it would be with me in 1-2 days. Why offer faster delivery options if the estimated date cannot even remotely be met? She couldn't answer that question. No apology, no refund on shipping costs, nothing. Never again will we order from you.