I ordered a photo book as a Christmas gift on 17th November; this arrived 29th November and was damaged (quite extensive - all dinted around the edges as wasn’t packed well) and also had a duplicated page in (I only used each picture once and had reviewed before ordering). I send pictures of both errors and was assured I would receive a replacement corrected. This finally then arrived around 9th December, however still had the error duplication previously flagged. I again emailed about this, waited several days for a response which just asked for more pictures which were sent along. I then waited a further 6 days to receive a amy form of reply (keeping in mind I now knew I had no chance of receiving this correctly in time for Christmas) only to be told it must be my error and must have been added to the basket like this. It absolutely was not, each pictures showed it was used once, and how could a multi page be duplicated further along in the book? Did I just happen to choose the same layout. They closed my case and that was the end of it. Wouldn’t order again, absolute waste of time for a relatively expensive product.