We bought a book costing £130. There are about 1,000 photos of our trip to Canada and Alaska. My wife compiled the book over several days and toke screenshots of each page. She returned to next day and SEVEN pictures were saved. She spent the next week trying repeatedly to load, no joy. We have had to PAY for extra time to try and load what we have proof was there before - hopeless. This is not the first time we have had this problem and we have decided that no price is worth this grief. The only problem is we now have together the money back, but their customer service is as good as stated in other comments. IF you are going to use this site don't: Have big files Have a slow internet speed (below 20mbps) Be in a hurry. You should expect to reload your book several times. Expect to print books over about 40 pages, the files won't load.