Have used Photobox for many years and was happy with the service mainly in Photobooks and prints. My last order for 100+ prints was terrible. I asked for prints with borders and I only got borders on 2 sides and some with no borders. I contacted customer service and they said they would replace them. The 2nd set were exactly the same as the first set. I contacted them again and they said they would add credit to my account and gave me advice on ordering prints which I followed. The 3rd set arrived and they were worse than ever, many of them cropped in a ridiculous way and again no borders. The credit from Photobox did not cover this order and I paid over £10 for another useless set of prints. I don't understand this as I have ordered prints with borders before and had no problem. Anyway now I, a long standing customer am giving up and going elsewhere in the future.