I'm giving Poundland a bad score because of the following. The 1st is because according to my bank statement in September 2019 someone working at Bridlington Poundland stole 3p from my bank account,but Poundland say they have no record of this transaction. Poundland customer services are either incapable of answering my question of did their head office receive my letters of complaint with my bank evidence of the spurious 3p transaction attached? Or they just don't care that they have wasted my time and money and mishandled my sensitive financial data. No my bank cannot help with this issue and my bank didn't create the problem as has been previously explained in my letter to Poundland via Resolver from Money Saving Expert. It's not just about the 3p which is a very small amount,the other reason I'm complaining about Poundland is their very bad customer service to me,especially from the Bridlington branch whose staff viewed CCTV footage of me with a wrongly negative bias and wrongly accused me of theft to the value of £1. How would Poundland feel if I stole 3p from their business account and ignored their letters of complaint and mishandled their sensitive financial data? Do Poundland think that it's OK to treat their customers like dirt?