Poundland Reviews

Name: Poundland
Rating: 2.45

2.5 Rating 134 Reviews

36 %

of reviewers recommend Poundland

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2.5

Based on 134 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing went wrong with me to be honest..but I'm very disappointed with Poundland.. I went to Poundland Leyton branch and I saw how the manager was treating the staff.. it was like their are slaves..OMG he was bullying with very bad words.. the manager is so rude!!!! In my opinion it's better to stay unemployed but never ever work with Poundland.. very bad manager it's not good to treat the staff like he was.. I never expected this in London stores”

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Posted 1 month ago

“Terrible service. I ordered, amongst other things, three tins of biscuits. Only two turned up, which were smashed. I contacted them several times via reply email to the order, direct email to their customer service and also on their website and still have not had a reply. Looks like I'll have to do a card charge back. Will not use again!”

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Posted 2 months ago

“Went to billingham poundland today my app wouldn't work only one person serving 🙃 I did apologise but he was obviously not interested..so ended up paying full price for items I could of saved on was trying to sort app but felt under pressure from him obviously got no patients at all....”

Helpful Report

Posted 2 months ago

“Poundland Barking store Normally I shop at the Wickford store but on a few occasions while visiting my mum I visit the Poundland store in Barking. A few times ive been served by a lovely Polish Lady Ewelina She is such a lovely and always so cheery and polite and helpful I was buying a few clothes and some Vases. She did fold them nicely and wrapped my vases with a good care.My mum always likes to be served by her as she always welcome everyone with a smile and excellent service. Ive been in lots of other stores and don't really see the stuff folding clothes or wrapping any of the glasses.Also Ive never heard of the app Perks before till she told me.I only downloaded today and wanted to share my review here. This lady deserves a big star.Such an amazing service.Wish there was more people like her taking a good care of customers stuff.”

Helpful Report

Posted 2 months ago

“Me and my 10 year old daughter were treated like thieves just because my daughter was wearing a sweatshirt that I bought for her 2 weeks earlier in this very store. And when I asked to check the cameras, the security guard said it was his mistake and left.”

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Posted 2 months ago

“The service was great and the store looked fantastic however there was one colleague called Anna who was wearing tracksuit bottoms and she was shouting and swearing at another colleague”

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Posted 3 months ago

“My mother was assaulted by security and a shoplifter today/ now in your Dalston branch. A female shoplifter attempted to steal food and security physically manhandled her to prevent it. In the altercation my 72 year old mother was pushed forcefully to the floor and cut her hand open. The manager refused to help her or even give his name. Which is “Shake” (not sure of spelling) by the way. He told her to leave and go to the police station He offered no aid, understanding or help. Absolutely appalling, the advice he gave was incompetent and incorrect, he refused to file a report on your system and gave no advice on your policy. In fact they treated her has a burden, which is sickening. She is a pensioner, if your staff have no humanity or personnel skills they should not be working with the public.”

Helpful Report

Posted 3 months ago

“Delivery consisted of box consisting of damaged goods pictures sent . Cost of order £24.95 p&p £3.29 refund given £2.25 This didn’t even cover p&p All product gift boxes damaged so needed to be packed in different gift wrappers Do not go near this on line company the only word is insulting”

Helpful Report

Posted 3 months ago

“Received my parcel, but some of the body washes i ordered had leaked in the box, which then went on my floor. In a hurry to clean it up I didn't think of taking photos, poundland refuse to refund or replace, or even give a credit note. I find this so annoying. They said its in their faq's page, who on earth reads the faq's page unless something goes wrong. Not impressed at all. Lost £9 worth of christmas gifts, which I can not afford to replace.”

Helpful Report

Posted 3 months ago

“I accidentally went in through the exit door, a very rude customer assistant told me that I had to use the entrance door, I apologised but she shouted “how rude” when I carried on. Needless to say, I didn’t buy anything and left”

Helpful Report

Posted 4 months ago

“Poundland made me very happy today as I went to get a gift for my mum and the pumpkin I got made her very happy and made me happy as well the cheap prices objects are very special .”

Helpful Report

Posted 5 months ago

“Absolutely rubbish customer service department. Do not provide refunds when they are due for items deemed out of stock, yet still showing available on line. Just chuck ceramics and glass wear in with no protective packaging amongst food and baking items. Try complaining and they pass you from pillar to post, asking for photos etc when I've already sent them in the first place. Will never order from them again. Two orders, both with their own separate issues that have not been addressed successfully yet.”

Helpful Report

Posted 5 months ago

“I brought 3 packs of ladies underwear sizes a bit confusing took home opened 1 pack found too small tried returning the other 2 not been opened was told by staff can't return for bigger size no where states can't return unopened items won't be buying anything from poundland again”

Helpful Report

Posted 6 months ago

“Served today by Ben eho jumped on the toll to serve me as I am unable to fathom self service. Really pleasant lad, a credit to your store in Parkway Centre Coulby Newham.”

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Posted 7 months ago

“Maybe change the name of the shop as very few thing are actually a pound anymore. Don't buy the flour sifter. It only does the sifter action with nothing in it. Watch out for supposed bargains that are smaller and have less content than other shops.”

Helpful Report

Posted 9 months ago

““It doesn’t matter” that’s the reply I got from your 16b Lower Parliament St Cheryn then “Well I wasn’t here yesterday, was I” How unprofessional, unhelpful and rude. This is what I got first thing this morning”

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Posted 9 months ago

“We purchased some items from the store at Kingsway, Derby and left one at the till. The young lady managed to catch us up in the car park to bring this item to us.”

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Posted 9 months ago

“Went to Poundland, Bescot Walsall. Thursday 2nd May 2024, served by a very friendly and helpfulyoung man.. Paid by card. Very stupidly left my card in the machine. A lovely lady handed it in to cashier. Cashier came running after me as j was about to get in my car. Really wish I had got his name. He is a credit to you Poundland”

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Posted 11 months ago

“I HAVE SPENT QUITE A LOT ON COFFEE FROTHERS AND FOR VARIOUS REASONS HAVE HAD NO LUCK UNTIL I BOUGHTWITH YOUR TEA INFUSER FOR £4. ITS ABSOLUTLY BRILLIANT - I USE ABOUT 3/4 HOT WATER AND ADD THE FROTHY MILK (WITH A LITTLE SINGLE CREAM ADDED) AND IT WHIPS UP A TREAT - SO PLEASED WITH MY CAPPACHINO! MARY TIBBLES”

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Posted 11 months ago

“We went into the ripley store recently, when my elderly mother had forgotten her purse, the young boy on the till pulled out his bank card and payed for my mother's shopping, we went back later to pay the boy back in which he refused, lovely lovely lad, very polite with good manners. The manager there tall man, very rude, no customer service skills, was bullying the lad, well done lad for biting your tongue,you deserve better”

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Posted 11 months ago

Poundland is rated 2.5 based on 134 reviews