On a visit to my local Poundland I recently i found one of the counter staff very rude and intimidating We had been stood at the tills waiting to be served at least 5 minutes as she came to the counter was laughing and joking over the works ear piece she was wearing and continued to do so while serving looking at myself and my mother while serving then laughing. We both found this very intimidating and unprofessional On speaking to the manger he did apologise and said would speak to her unfortunately i feel this wont be the case and not a good look for your store I came out of your store disappointed as-well as angry at way made feel This is not way customer should be served and feel on leaving