My mother was assaulted by security and a shoplifter today/ now in your Dalston branch. A female shoplifter attempted to steal food and security physically manhandled her to prevent it. In the altercation my 72 year old mother was pushed forcefully to the floor and cut her hand open. The manager refused to help her or even give his name. Which is “Shake” (not sure of spelling) by the way. He told her to leave and go to the police station He offered no aid, understanding or help. Absolutely appalling, the advice he gave was incompetent and incorrect, he refused to file a report on your system and gave no advice on your policy. In fact they treated her has a burden, which is sickening. She is a pensioner, if your staff have no humanity or personnel skills they should not be working with the public.