Avoid this company. Placed an order for a birthday gift on 20th October and paid an additional charge to guarantee delivery by 1st September. I then received an email on 9th September to say it had been shipped. When I queried this I was told that they can no longer guarantee delivery dates because the pandemic has increased shipping times. Shipping times were irrelevant at this stage as the order had only been posted that day and, in any case, why offer me a guaranteed delivery time for a fee if this is not a service you can provide? When I asked for a full refund given that my guaranteed delivery date had not been met and I was now expected to receive the order 2 weeks late and after the birthday it was intended for I was offered 97p and told that they cannot refund full postage and packaging costs as it would leave them out of pocket. I have no idea whether they can refund the order that I no longer have any use for as they have not responded to this part of my query. I expect not. At this stage I do not even expect to receive the order.