If there is zero star, I will give zero star. Or I can give one star which is for the online customer service agent who attended to my inquiry because at least he processed the refund to me in a timely manner. Order a mouse pad from Redbubble mid Nov, ETA is Nov 26-29. On beginning of Dec, I contacted their customer service and was told to wait for a couple more days because it was just a bit passed the ETA. After a few more days, I contacted customer service again and was told that the order was lost in the mail. So, almost a month after I placed the order, the order is lost!! It is a gift for my friend. They offered to send me a replacement which will arrive in 3 weeks. What?? Then I requested them to send the replacement by express. They said sorry can't send it by express but can refund you the original amount as a voucher and you can re-order it and pay for express. Too bad! I have been ordering with Amazon for numerous time, I can't remember even one time my order was lost. If it was Amazon's fault like what happened to my friend, Amazon will do whatever they could to ship the replacement ASAP plus they may offer extra coupon. Alright, this would be my first time and last time order from this Redbubble.