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Anonymous
I ordered an art print from Redbubble on 10/26. When it arrived, it was blurry, pixelated, and obviously derived from a low resolution source image completely unsuitable for print. I contacted them and submitted photos. Instead of giving me a refund, they gave me a voucher for store credit. OK, fine. I ordered a different print from a different user. At this point I've paid for shipping twice, totaling over $25 just for shipping. The replacement arrives and it's even worse than the first order. It's not only blurry, there are long print lines and scratches. I contact them again, requesting a refund, as there is no way at this point I intend to order any more products from this company, not to mention I would have to pay for shipping a THIRD time. They are uncooperative. I contact paypal and file a dispute. Redbubble doesn't even read my dispute and sends a form email stating that my order was delivered. Yeah, no kidding. That wasn't in question. What I received was two defective products in a row and I want my money back. I escalate it to a claim with PayPal. They send more cut and paste form letters, asking for photos, which I've not only already sent them, I also posted on the paypal dispute. I send them the photos AGAIN. This company would rather do this to a customer over $50-60 and not only damage their brand, but ensure that I tell everyone I know about this bad experience, than reimburse a customer for their OWN POOR PRODUCTS. This company has no quality control and evidently let's anyone upload low resolution images to their site and sell them, but their print on demand partner is also atrocious. This is a predatory company that hijacks your money and thinks they're entitled to hold onto it like an underfed piranha rather than make sure they're providing value so they have repeat business and a positive brand reputation. As of right now I'm waiting on my PayPal claim. Redbubble, you deserve to go out of business.
1 week ago
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Redbubble has a 2.3 average rating from 980 reviews

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