TERRIBLE! Paid for express shipping well in advance of cutoff date for Christmas delivery. Item was supposed to arrive by 12/21. Checked status on 12/20 and it hasn't even finished being made! I had to dig around the difficult-to-navigate website to find a small banner stating the company has had production problems. There has been NO communication whatsoever from the company about this problem. Customer service is poor at best. I did manage to wring a refund of the express shipping cost out of them, but now the item (the one my child wanted most for Christmas) will likely arrive after the big day. Thanks to this experience, I've become a RedBubble first-time-is-the-last-time customer. Well done.