I ordered two items for my daughter's birthday. The date that was stated for the merchandise to arrive was couple of days before her birthday, so I purchased the items. The date that I was expecting them to arrive came and the package did not. I spoke with a representative that told me that the order hadn't even been processed. I told her that I need these items ASAP for my daughter's birthday in a couple of days. She said she would speak to the printer and get back with me through email by the end of day. The end of day came and I received no email. So I spoke with another representative the next morning that told me the printer would send them out that day. I requested that they send them overnight so that I could at least get the items on her birthday. I received no confirmation that they would overnight the merchandise just a " I understand your frustration." Later that day I received an email from UPS that a tracking number was created but the items were not at the facility. The next morning I receive an email from UPS stating that my items were shipped and I will receive them a week from my daughter's birthday. So needless to say, my daughter did not get her gifts and will have to wait a week to get them and I paid for shipping for nothing. Not to mention the merchandise was expensive....do not use this company. They do not care about their customers.