I ordered two items as a gift and proceeded to go with their express shipping offer which cost $34.00 with a guaranteed delivery on or before 12/24/18 (Christmas eve). After ordering before receiving ANY confirmation emails that my products had even been printed, I received an email from them stating that they're sorry, but due to high demand they might not be able to have all gifts arrive by Christmas Eve. Think about that.. the FIRST email after paying for the order and paying $34 for EXPRESS shipping, they tell you "sorry, we know we collected express shipping from you, but we're not going to make it even though you paid for it". Then to add insult to injury, they offer you a $15 coupon to their site... so you can go through their shipping hell again. Upon request, they DID refund me the shipping cost in full. But after they did that...my SECOND gift did not print until the 22nd of December (that's right folks, the Saturday before Christmas was when it printed even though they guaranteed delivery by the following Monday- yeah right). As I write this in the small hours of the morning on the 26th of December, there is still NO SHIPPING INFORMATION on my product. The important person I got these gifts for leaves on Friday the 28th, so now... its Wednesday...still no indication that the mug PRINTED ON SATURDAY has, as of yet, shipped. When I emailed them back to ask and state my intent to cancel the order if it will not arrive by Friday, they responded to me and reassured me that the SHIRT mailed that Thursday will be there later today. Completely glossed over the coffee mug, which is what I had asked about. Worst logistics I have seen since Etsy. You're better off going to Etsy to look for things... the shipping here is a nightmare. Order at your own risk...who knows when you'll get it. Chances are if its around a holiday, add 3-7 days, if they even ship it after printing it.