Firstly, customer service was lovely. Easy to track deliver options and such. The only issue is the product itself. I ordered a hard case for an iPhone 7. It was firstly difficult to put on my phone and when I put it on it cracked instantly. As I mentioned the great customer service sent me a new one the following week with no problem. I put it on my phone at the start of the new year and already I have two huge cracks on the sides and a piece has even broken off. I did not have this issue with my first case I ordered with them for my iPhone 4s. I am confused as to why my case keeps breaking. It was the correct size for my phone. Just seems like a waste of time and money.