Customer service rep Jemacy Phillips did good, but Jemacy was the second customer service rep who responded, since the first one didn't do so effectively whatsoever to my original message and take the appropriate action, resulting in my having to contact the company again. The problem was that things went completely awry with the shipment, and that in itself was a wasteful, time-consuming (I'm speaking over 3 hours of time) pursuit on my part directly with UPS and USPS Mail Innovations over 10 days. I HATE that you have no live customer service at all in the U.S. through your San Francisco location. Not gonna call Australia to speak with someone! Not all problems can be solved through a "pick one" pre-generated list of issues. Once the order was regenerated (THANK YOU, JEMACY!), the tracking information for the reorder was also a mess (thanks a lot, useless USPS). However, once the merchandise was received, it was slightly damaged as the posters were poorly packed by Redbubble--in a too-big box instead of a tube--which was bent and half opened upon delivery, resulting in bent posters--a gift going to some underprivileged kids. Terrible customer experience! Never again.