I ordered four items from Red Bubble. This was the first time I had purchased from them. Unexpectedly, when the items were delivered today, my assistant was away from the office so the office was not open to accept the delivery. Nonetheless, the delivery was shown as "delivered". I immediately contacted the online chat function for Red Bubble and explained the problem and asked if they could contact their delivery agent and ask that a second attempt to deliver be made tomorrow. The online chat agent indicated that she was "unable" to do this, and asked that I wait 24 hours, because - she told me - that sometimes things show as delivered even though they haven't been. (Weird, right?) I confirmed that I was more than willing to wait 24 hours, but I nonetheless asked that she contact the delivery agent anyway, and explain the problem. This was a birthday gift and I didn't want it to go astray, and I didn't have enough time left to reorder things. She refused and then asked me if there was "anything else" she could do for me, and said it had been "great" speaking with me. I asked her if she was trained to simply respond as if the answers she had given were in some way satisfactory to the client. She indicated that she had told me to wait 24 hours and I had agreed to do so. I confirmed that was correct, but asked why she couldn't take a preventative step to AVOID a problem instead of waiting for a problem to develop. I indicated that if she was prepared to call the delivery agent TOMORROW if the items didn't appear, why not do so today and pre-empt the problem. She then said "I can't contact the delivery agent tomorrow either". WTF???? So they just send stuff out, they don't ask for a signature on the package, and then they tell you it's been delivered and that's that???? I won't be using them again, that's for sure.