Very disappointing. I should have visited facebook earlier to see how bad this company actually is. They will not allow me to pick up the car due to an unimportant technicality; I do not own a credit card myself but offered multiple workarounds that would have ensured the safety of the company and would have covered costs in case of damage. Workarounds that other companies in the past have accepted without a problem. But Rentalcars.com offered no support, no solutions, and proceeded to shoot down my efforts/solutions. The solutions and suggestions that I offered should have been given to me by them. Although the Chat-Supporter (Paul) wanted to stay professional, I did not feel like he wanted to help me at all. Simply repeating "No, this won't work/that won't work". They also will not refund me. Very disappointed. Can't recommend it!